Shop Policies

Shipping:

Processing time on packages will be between 3-5 business days on ready made items.  The processing time for custom and made to order items will vary.  You’ll be contacted should the processing time change.
All orders are shipped using Canada Post Regular Parcel.  Canada Post tracking numbers only work within Canada.   If you need faster shipping, contact me at zoe@chipkeycreations.com before you make your purchase.

Customs and Import Taxes:

The buyer is responsible for any customs or import taxes that may be involved with shipping to your country.

Payment:

All payments are done using Paypal.  You DO NOT need a paypal account to make a purchase.  I’m sure Paypal would appreciate the new customer but it’s not necessary.  At checkout click the “Continue with Paypal” button, a new window will open. Scroll to the bottom and click “Pay using Debit or Credit Card”. Follow all the prompts from there.

Returns and Refunds:

Cancellations: Are you starting to have second thoughts or does your cat knows your Paypal password and was doing some late night shopping?  Let me know you want to cancel your purchase within 24 hrs. I’ll refund you and cancel the order.    

Exchanges: Got your item and its the wrong color for your room? I will do exchanges.  Contact me within 14 days of receiving your purchase and let me know you want an exchange. Ship the item back within 30 days of receiving it.  You pay the shipping to send your item back to me and I'll cover the shipping of similar item size. If the item is larger, you'll cover the difference.

Returns:  So you got a gift for your new significant other and you two broke up right before giving them a great handmade present.  I have more bad news, I don’t accept returns. We can change the item for something that better suits your taste (see exchange policies above).   

If your item arrives broken for some reason, let me know as soon as possible and we will go from there.